FAQ

Please reach out to customer support via this link

To enjoy the beIN 4K viewing experience, you need the following:

• beIN 4K Media Server Box or beIN TV VIP or beIN TV.
• 4K TV.
• beIN is broadcasting event in 4K.

To add the free channels, please follow these steps:

• Press the “beIN” button on your remote control
• Press “Settings”
• Press “Installation”
• Press “Free to air installation”

You can do so by pressing the “Language” button on your remote control.

As part of our continuous endeavors to constantly improve beIN subscribers’ TV viewing experience, we have decided to discontinue AJS STB (IR 3000 HD).

Currently if you are using Al Jazeera Sport STB IR 3000H HD nothing happens to your subscription. However; upon your subscription expiration, you will need to purchase one of our modern beIN receivers

Contact your nearest dealer for more information.

You can adjust or delete channels by following these steps:

• Press the “beIN” button on your remote control
• Press settings
• Press edit channels

Following this, you can also adjust, delete or move the desired channels.

To add channels, please follow these steps:

• Press the “beIN” button on your remote control
• Press “Settings”
• Press “Installation”
• Press “beIN Installation”

Please visit our frequencies page.

You can do so by pressing the “Language” button on your remote control.

To enhance your viewing experience, a critical software update on your Set-top-box is required and needs to be done to avoid viewing disruption.

Yes, we have two FTA channels “beIN SPORTS and beIN SPORTS NEWS” free to watch.

You can easily find the frequencies of our free channels.

• You can also watch these channels on our website beIN CONNECT.
• And by visiting our iOS application page.
• Or our Android application page.

For more information about account management creation, please visit this link.

For existing beIN SPORTS subscribers: nothing changes in your current entitlementnuntil the end of your subscription. If you wish to upgrade now, you can visitnyour nearestndealer, or log innin your MY beIN account, in order to upgradento our new entertainment Packages.

For new beIN subscribers: find out more by visiting our Packages and Subscribe pages

We have introduced exciting new Packages, for all family members! Visit our Packages and Subscribe to find out more.

beIN SPORTS 1 EN, beIN SPORTS 2 EN are the main English language channels. beIN SPORTS 1 FR, beIN SPORTS 2 FR are the French language channels.

For full information about our prices please visit our subscribe page.

The cost would be based on the difference between the current subscription credit and the price of the new package. For more information, please visit My beIN

Please visit our packages page.

To know your subscription expiry date, please visit My beIN

Subscribing to beIN is now simpler than ever before. Use any of the following convenient payment methods and avoid the hassle of leaving home or risk of service disruption:

• PayPal
• Visa
• Master Card
• NAPS (Qatar Debit Card)
• CMI (Morocco Debit Card)
• AMEX
• CashPlus
• Madfooatkom
• KNET (Kuwait Debit Card)
• Apple Pay
• Google Pay
• Mada
• ClicToPay
• eFAWATEER
• Fatourati
• Omannet (Oman Debit Card)
• Wallet

Also payment through Cash is available through our kiosks or our authorized dealers.

beIN CONNECT gives you the opportunity to enjoy your favorite sports and entertainment any time and any place from your computer, laptop, smartphone and tablet (iOS and Android) within the MENA (Middle East and North Africa) region:

Algeria, Bahrain, Chad, Djibouti, Egypt, Iran, Iraq, Jordan, Kuwait, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine (including the Gaza Strip and the West Bank), Qatar, Saudi Arabia, Somalia, Sudan, Syria, Tunisia, United Arab Emirates and Yemen.

You can get a beIN CONNECT voucher code from our shops or dealers and request a voucher code.

1. Visit voucher redemption page
2. ِِEnter the code
3. Create and verify your CONNECT Account

beIN CONNECT supports Chromecast and Apple TV AirPlay casting.

Chromecast (for iOS and Android)
When the video is playing on your device, click on the icon as shown on the below screenshot and select your Chromecast device. Please make sure your device and Chromecast are connected to the same network. Please note for iOS, the app needs access to “Local Network”. Local network access for beIN CONNECT can be enabled in the iOS setting. 

For more info about casting to Chromecast, please visit : Google page    

Apple TV /AirPlay (for iOS only)
When the video is playing on your device, click on the icon as shown on the below screenshot and select your Apple TV device. Please make sure your device and Apple TV are connected to the same network. 

For more info about casting to AirPlay, please visit : Apple Page

Our channels are streamed in full HD. The quality of the stream largely depends on the connection speed you receive from your Internet Service Provider (ISP) and on the device you are using. We provide the stream at various speeds (bit rates) which will be picked up from your broadband speed along with the processor speed of your computer.

Please contact us through Contact us Page

Sign in to your account, go to My account and then to My personal details.

On your computer/laptop, you can enjoy beIN CONNECT service

1. PC: Edge and/or Firefox / google Chrome
2. Mac: Safari and/or Firefox / google Chrome

Or on your smart phone and tablet devices:

1. By downloading the iOS application from this link
2. Or by downloading the Android application from this link

beIN CONNECT is compatible with:

• iOS 12 and above

Once you load the watch live page , the browser will automatically download beIN player.

For some browsers (Chrome/Firefox), the download might be blocked and an icon will appear in the browser . Please click on the icon, and click “Always allow pop-ups from the website “ then refresh the page to complete the download.

1. Click on the downloaded file.
2. The installation will start automatically. The player requires Administrator Access in your computer to have the privilege to start the installation.
3. Once completed, a success message will be shown to confirm successful installation.
4. Refresh the page and the player will play automatically.