What is beIN STREAM box ?

beIN STREAM box is a small streaming device that plugs into your TV’s HDMI port, allowing you to safely stream a selection of beIN SPORTS channels onto your TV using your internet connection.

What is a Cloud Connector?

The beIN STREAM box is a cloud connector. Unlike traditional IP receivers that rely on internal storage and processing power, this box connects directly to our cloud servers. This means you get to enjoy a smoother streaming and a better overall viewing experience.

How does beIN STREAM box work?

beIN STREAM box connects to your home Wi-Fi network, allowing you to access content from beIN through a user-friendly interface for navigation.

What are the benefits of using a beIN STREAM box?

beIN STREAM box delivers a great viewing experience with an easy to use device.The device doesn’t require a satellite dish nor complex installations .Simply connect the box to your internet and TV, and you’re ready to enjoy high-definition channels and on-demand content.

What internet speed do I need to operate beIN STREAM?

We recommend a minimum download speed of 5Mbps for optimal streaming quality.

Can I watch anywhere on my beIN STREAM box, on a shared public network like hotel, airport, etc?

The beIN STREAM box cannot support a proxy setup to an Internet connection. It can only support a direct connection with a Wi-Fi network, such as home network.
A public network that requires you to enter a code or a password on a webpage to use the Internet (known as a “captive portal”) is not supported (for example, hotel Wi-Fi where you have to enter your room number).
If the beIN STREAM box is connected to such a network, the onboarding app will appear to succeed, but the beIN STREAM box will display the Cloud Connector- Connection Problem Screen after Wi-Fi setup.
The solution is to connect to a different Wi-Fi network that does not require a proxy or captive portal to connect to the Internet.

Can I add free channels on beIN STREAM device?

beIN STREAM box allows you to access only the channels included in your beIN STREAM package.

Where to find my Device ID ?

Your Device ID can be found on the sticker located on the bottom of your beIN Stream box .Alternatively, you can click on the icon Menu on beIN STREAM remote control and click on ‘My account’.

How can I reach beIN STREAM customer support ?

You can reach beIN STREAM customer support via WhatsApp at +974 4004 8008 or click here.

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