Archives: FAQs

215 – Data not received from the Cloud

The beIN STREAM box will automatically try recovering.
If the problem persists, try rebooting the beIN STREAM box.

216 – Data not received from the Cloud

Check the internet connection is working with remote access to websites.
The beIN STREAM box will automatically try recovering.
If the problem persists, try rebooting the beIN STREAM box.

218 – Authentication error

The beIN STREAM box will attempt to authenticate again automatically.
If the problem persists, contact the support to get authentication.

219 – Device not registered

The beIN STREAM box will attempt to authenticate again automatically.
If the problem persists, contact the support to get the device registered.

220 – Device not authorized

The beIN STREAM box will attempt to authenticate again automatically.
If the problem persists, contact the support to get the device registered.

221 – Authentication update failed

The beIN STREAM box will attempt to authenticate again automatically.
Check the headend authentication service is working.

230 – Streaming error

Reboot the beIN STREAM box

251 – Unable to communicate with the Cloud

Reboot the beIN STREAM box

270 – Unable to communicate with the Cloud

Check the internet connection is working with remote access to websites.
The beIN STREAM box will automatically try recovering.
If the problem persists, try rebooting the beIN STREAM box.

280 – Unable to communicate with the Cloud

Check the internet connection is working with remote access to websites.
The beIN STREAM box will automatically try recovering.
If the problem persists, try rebooting the beIN STREAM box.