I’m experiencing buffering or playback issues during streaming. How can I improve the performance?

a. Ensure your Internet connection meets streaming speed requirements.
b. Close unused applications or devices using bandwidth.
c. Restart your beIN STREAM device.
d. Try connecting to a different Wi-Fi network.

The picture quality on my beIN STREAM box seems poor or distorted. How can I improve it?

a. Ensure the HDMI cable connecting the beIN STREAM box to the TV is securely plugged in.
b. Check for interference from nearby electronic devices and relocate them away from the beIN STREAM box

Why does my video keep stuttering or frequently show low quality?

The beIN STREAM box requires a robust Wi-Fi network for optimal performance. Poor video quality may indicate an unsuitable environment for the beIN STREAM device. Additionally, during peak household usage, shared bandwidth can affect service quality.

My beIN STREAM device is not working what do I do ?

Please report the issue you are facing through beIN STREAM WhatsApp by clicking here.

The remote control for my beIN STREAM box is not working. What should I do?

a. Verify if the remote requires fresh batteries and replace them if needed.
b. Reconsider pairing the remote with beIN STREAM device again. Follow the instructions below to re-pair:
i. Make sure beIN STREAM device is switched off.
ii. Put the remote control in pairing mode.
iii. Power beIN STREAM device back on whilst the remote control is in pairing mode (green light blinking).
iv. You will know the remote control is paired when the green light stops blinking.

How do I update the software on my beIN STREAM box?

Your beIN STREAM box will automatically receive software updates when connected to the Internet, ensuring you always have the latest features and security enhancements

011 – Wi-Fi chip missing.

Try rebooting the beIN STREAM box.
If the problem persists, it is likely to be a hardware failure, please contact support.

012 – Problem initializing the Wi-Fi service.

Reboot the beIN STREAM box.

020 – Failed to find Wi-Fi network.

If the problem occurs intermittently, move the beIN STREAM box closer to the router.
If the problem persists, try rebooting the beIN STREAM box.
Ensure that the router is broadcasting its SSID (hidden SSIDs are not supported by the beIN STREAM box).

021 – Failed to find Wi-Fi network

If the problem occurs intermittently, move the beIN STREAM box closer to the router.
If the problem persists, try rebooting the beIN STREAM box.
If you have installed a new router or have changed the Wi-Fi network name, re-run the setup process using the mobile app.
Ensure the router is broadcasting its SSID (hidden SSIDs are not supported by the beIN STREAM box).